Infor Service Management ERP Review
Infor Service Management
For equipment related service industries, Infor Service Management is designed to help balance customer satisfaction, resource utilization and profitability. Infor delivers the only total aftermarket service solution that enables fully integrated, robust, and scalable automated field service management; helping customers extend the benefits of the software.
Infor ERP Service Management Key Capabilities:
- Shorten time from call to cash
- Track equipment performance
- Fully automate just-in-time maintenance
- Optimize scheduling and increase revenue per technician
- Take control of spare parts management
- Track resolution history throughout the equipment lifecycle
- Manage costs within warranties and contractual agreements
- Uncover sales opportunities through better customer relationship management
Modules include:
- customer service interaction management/call management
- an installed base dashboard for generating and maintaining complex equipment records
- entitlement management (contracts, warranties, and service policies)
- a web-based service order dashboard for providing visibility and control to dispatchers, supervisors, and customers
- service scheduling with complete field workforce management and workload forecasting capabilities, as well as a dynamic scheduling assistant
- parts planning logistics, reverse logistics, and mobile service are also covered
Infor Service Management is designed for manufacturers, dealers, and distributed service delivery organizations, Service Management helps companies improve visibility and take a more proactive stance to providing aftermarket services.