Business Partners Take Advantage of IBM Net.Commerce
N/A (July 15, 1998) – Founded in 1995, Business Evolution, Inc. (BEI) is revolutionizing Web-based customer service with @Once Service Center**, its comprehensive customer service software that integrates two text-based, client-server applications: @Once Enterprise**, which enables customer service chat and visual collaboration; and @Once Express**, which enables integrated real-time messaging and e-mail. The combination of these customer service functions allows a Web storefront to respond to all types of queries with maximum efficiency; Web site customers with the most pressing, purchase-critical questions can receive live, immediate responses.
BEI’s @Once Express is compatible with IBM Net.Commerce, a family of commerce server software. Merchants who purchase IBM Net.Commerce for security-rich electronic commerce transactions and BEI’s @Once Express will be able to easily implement BEI’s customer service software to enhance their customers’ online shopping experiences. Merchants who use both software applications will have an end-to-end electronic commerce solution that ensures optimum customer relations on the Web: BEI technology filters all site queries and routes them to live messaging or e-mail queues, based on the questions’ context or purchase-criticality.
“Today there is a lack of customer service applications that meet the needs of consumers trying to conduct e-business on the Web. Our product, along with IBM Net.Commerce, will allow for businesses to increase sales while improving overall customer service and support” said P.V. Kannan, President and CEO, BEI.
CommercialWare** http://www.asaint.com/commercialware/
CommercialWare develops enterprise software systems specializing in order management and fulfillment targeted for the direct market industry. Its flagship electronic commerce software, Mozart**, provides a high level of integration among customer, product, promotion, inventory, purchasing and fulfillment management systems. Mozart also builds a comprehensive information base about customers that tracks that success of different types of promotions, product offerings, pricing, and customer acquisition strategies.
CommericalWare will integrate with IBM Net.Commerce, as well as other IBM middleware products including MQ Series*, Lotus Notes* and Domino*. This integration will enable direct marketing companies to provide a more comprehensive level of customer service via online product reservations, credit card and payment.
“Integrating IBM’s e-business products with Mozart will help take online direct marketing to a new level,” said Donny Askin, President, CommercialWare. “Net.Commerce, MQ Series, Lotus Notes and Domino provide the functionality and security that our customers desire. With this new integration, we will be able to provide complete end-to-end electronic commerce capabilities for on-line catalogs.”
Fisher Technology Group** http://www.ftechg.com
Fisher Technology Group (FTG) provides electronic commerce solutions and procurement outsourcing that improve supply-chain management. FTG will enable four of its applications: ProcureNet**, ProcureNet Prime**, CornerStone** and Integrated Supply Net** to work with the IBM Net.Commerce merchant server. Interoperability with IBM Net.Commerce will enable supply-chain customers to conduct secure electronic commerce using FTG’s proven business-to-business solutions for Web-based buying and selling, featuring content-rich catalogs.
“The solution integration effort, and our growing relations with IBM, means that we are able to utilize the world-class heritage of IBM to expand our overall electronic commerce offerings,” said Amelia Mills, VP Product Management, FTG. “IBM Net.Commerce is the perfect complement to our supply-chain management solutions and takes these products to the next level.”
Garg Data International, Inc.** (GDI) http://www.gdis.com
GDI, a global enterprise-wide software development, Internet computing, and IT Services provider has announced its integrated product set for New Media publishing, code-named “Pipeline**,” will be compatible with IBM’s electronic commerce software.
When used with IBM Net.Commerce, Pipeline will benefit from electronic commerce capabilities that are specific to small-to-medium size companies. The design goal is to create a one-stop solution for New Media editors by providing Internet database management, advertisement placement and tracking with integrated electronic commerce capabilities.
“Our New Media clients are demanding a comprehensive, easy-to-use solution to keep pace with their competition. Pipeline’s scalable architecture enables publishers to manage an unlimited number of documents, place and track banner ads. By incorporating IBM Net.Commerce, Pipeline adds IBM’s best of breed electronic commerce capabilities and a robust relational database capacity for content. With Net.Commerce, site visitors will experience extended search capabilities powered by Net.Commerce’s relational database,” said Simon Arkell, director of sales, Internet Services.
IMPAC Technology** http://www.impacweb.com
IMPAC Technology has teamed with IBM Net.Commerce to create an application that includes Web-site and online catalog creation, EDI integration, hosting and call center services, complete warehouse and fulfillment capabilities for small and medium-sized businesses in the distribution, order fulfillment, packing and shipping industries. IMPAC Technology’s application is a retail solution for the retail AS/400* market.
“IMPAC Technology wants its customers to see how these new emerging technologies can help further their business objectives because IMPAC Technology is your business solution for the 21st Century,” said Dennis Della Franco, Director of Sales, IMPAC Technology.
Industri-Matematik International Corp.** http://www.im.se
Industri-Matematik International Corp. (IMI) is a supplier of customer-driven supply chain management solutions for companies with fast-moving, high-volume products. IMI’s System ESS** supply chain management software optimizes the execution of order fulfillment by managing complex pricing structures, promotional activities, delivery methods and billing procedures to maximize customer satisfaction and profitability. Fully featured with advanced Internet and electronic commerce capabilities, the software is both Year 2000 and Eurocurrency compliant and is able to fully integrate with enterprise resource planning (ERP) systems.
Combining IBM Net.Commerce with IMI supply chain management software will enable companies to build comprehensive e-business solutions that combine Web merchant sites with software for efficiently managing high-volume order fulfillment environments. By providing companies with a solution to extend their order management processes to the Internet, businesses can rapidly expand their global reach to drive revenue, decrease operating costs and improve customer service.
“IMI and IBM share a vision for e-business — enabling companies to build customer response centers that capitalize on the worldwide opportunity presented by the Internet,” said Stig Durlow, president and CEO, IMI. “The IMI/IBM solution will combine the convenience and service levels customers demand with the supply chain efficiency and scalability that businesses require to drive profits and remain competitive.”
Source: IBM