High Customer Satisfaction Levels with Consona’s Made2Manage ERP

Consona is proud to announce that its Made2Manage ERP Software has the highest overall customer satisfaction rate since 2003. This 100 percent consumer driven product has continued to draw high ratings by listening and implementing customer ideas into the product. With continued investment and improvement in its product, Made2Manage was able to successfully introduce the newest version of its popular ERP Software platform.

Over 90% of Made2Manage ERP users have expressed satisfaction with customer support. This is a result of the commitment the support team has taken towards customer service. A vast majority of customer cases were responded to within two hours which was a marked improvement from past quarters. In addition, the backlog of support requests also dropped dramatically from past years.

Consona’s popularity with its customer base is a result of the hard work and the stance they have taken towards their customers. By trying to educate and improve customer knowledge about its products, support team personnel have a much easier job and are able to cut down on the amount of support inquiries received and improve customer service to the ones they do receive.