Consona Launches Performance Manager Snap-In for Targeted, Automatic PC Optimization and Repair

New Addition to Consona Dynamic Agent Solution Helps IT Service Desks Proactively Manage End User PCs

Indianapolis, IN (Vocus) October 22, 2010
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general availability of the Consona Performance Manager module as part of the Consona Dynamic Agent solution (Version 7.0). Performance Manager, and its counterpart module, Support Manager, together, provide PC optimization tools and help internal IT service desks proactively fix common end user problems. Consona’s Performance Manager automates and simplifies routine computer maintenance to allow end-users’ PCs to run optimally and improve performance.

Universally, PC performance degrades as files are created, modified and saved, applications are added, updated and patched, and so on. Performance Manager leverages Consona’s innovative sync, authoring and targeting technology for computer troubleshooting and repair—allowing organizations to proactively manage end user environments, such as applying upgrades, monitoring installed applications, or managing overall system performance.
With quick or advanced optimizations, Performance Manager can tune a PC based on best practices and known setting configurations for the system specifications or perform administrative tasks such as adding/removing programs, managing system restore points, and performing hard disk diagnostics. System administrators also can schedule tasks as part of the Performance Manager configuration, making them mandatory and unchangeable by the end user. Performance Manager runs atop the Consona Dynamic Agent software framework, which is purposefully built to work behind the scenes, carrying out these periodic, non-intrusive, and proactive IT services.

“Consona Performance Manager is about deflecting performance issues with automation, and relieves the burden of immediate end user participation,” said Tim Hines, vice president of product management for Consona’s CRM solutions. “While users reap the benefits of accelerated startups, downloads and web surfing speeds, organizations save money on repairs and spend less time responding to support-related issues.”

Consona Performance Manager will run as a snap-in to the Consona Dynamic Agent software application. The Consona Dynamic Agent solution is a proactive service, support and marketing tool that sits on the end user’s desktop, delivering targeted content (in both online and offline circumstances)—based on end user criteria. The Consona Dynamic Agent solution includes the new Performance Manager (PC optimization content) module, as well as the Support Manager (proactive support fixes) and the Offer Manager (proactive marketing offers) modules. The Consona Dynamic Agent is used by IT service desks, managed service providers, digital service providers, and high tech product manufacturers worldwide.

Tags: Consona, Consona Performance Manager, CRM, ERP