IBM Global Services Wins Top Honor for Its Knowledge Management Innovations
ORLANDO, Fla (March 10, 1998) – IBM today received the top honor in a prestigious industry awards competition that recognizes excellence and innovation in the growing area of knowledge management.
Giga Information Group, one of the nation’s most influential information technology analyst organizations, and the Workflow and Reengineering International Association (WARIA), named IBM Global Services the gold award winner in the category of document and knowledge management at the Ninth Annual Giga Excellence Awards.
Announced today at the Business Process & Knowledge Management conference, the award cites IBM Global Services’ implementation and continued innovative use of ICM AssetWeb, a powerful strategic knowledge and asset management collaboration system.
Started three years ago by IBM Global Services’ Consulting Group, ICM (Intellectual Capital Management) AssetWeb has been extended for use by consultants and other IBM services professionals from around the globe to share methodologies, tools and other intellectual capital.
“IBM Global Services is an example of a visionary organization that has combined pure technology innovation with process automation and knowledge management techniques to fundamentally change its business,” said Connie Moore, vice president of Giga Information Group. “IBM Global Services has shown the way to implement knowledge management on an enterprise-wide basis to gain sustainable competitive advantage.”
Easily accessible through Lotus Notes and an intuitive Web browser, ICM AssetWeb stores information on best practices, IBM research, market and competitive information, specific customer projects, and biographies of IBM Global Services professionals worldwide. There are also areas for discussion and collaboration among IBM Global Services professionals.
“ICM AssetWeb delivers the collective knowledge of IBM professionals from around the world to the fingertips of its users,” said Paul Lewis, general manager, IBM Global Services, Consulting Group. “This tool, along with our ongoing work in the area of knowledge management, has helped us deliver enhanced value to our customers, while also making us a smarter and more nimble organization.”
Other finalists for the award included Arthur Andersen, CFI Mail Order Pharmaceuticals, Detroit Edison, Kaiser Permanente, and SOFTBANK Services Group, for the prestigious award.
IBM Global Services, headquartered in Somers, N.Y., provides information technology solutions that enable enterprises to lead in their marketplaces. With 1997 revenue of approximately $26 billion and 110,000 professionals in 164 countries, IBM Global Services is the world’s largest and most versatile IT services company. Its capabilities span business transformation consulting, outsourcing, systems integration, product services, education and training, and managed network services. For more information on IBM Global Services, visit http://www.ibm.com/services”>http://www.ibm.com/services.
Source: IBM